milyon Frequently Asked Questions

Creating a milyon account takes less than two minutes. Click the Register button on the homepage, fill in your full name, email address, mobile number, date of birth, and preferred password. Confirm that you are at least 21 years old and accept the Terms and Conditions. You will receive a verification code via SMS or email to activate your account immediately.

The minimum age to register and play on milyon is 21 years old. This follows the age restriction mandated by PAGCOR for all gambling activities in the Philippines. milyon enforces this strictly — all players must pass age verification during KYC before deposits or wagers are permitted. Accounts found to belong to players under 21 will be immediately suspended.

milyon requires at least one government-issued photo ID — such as a Philippine passport, driver's license, SSS ID, UMID, PhilSys national ID, or voter's ID. For higher withdrawal limits, you may also be asked to submit a proof of address (utility bill or bank statement issued within the last three months) and source-of-funds documentation. All documents are processed securely.

No. milyon enforces a strict one-account-per-player policy. Creating duplicate accounts — whether under a different name, email, or phone number — is a violation of milyon's Terms and Conditions. If multiple accounts linked to the same individual are detected, all associated accounts may be permanently closed and any bonus funds forfeited.

On the milyon login page, click "Forgot Password" and enter your registered email address or mobile number. You will receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered email or number, contact milyon's 24/7 live chat support for manual account recovery assistance.

To close your milyon account, contact customer support via live chat or email at [email protected] and submit a closure request. Any remaining player funds will be returned to your last used withdrawal method after successful KYC verification. If you are closing due to a gambling concern, milyon's team can also help you set up a self-exclusion before closing — whichever option works best for you.

Log in to your milyon account and go to the Deposit section. Select GCash as your payment method, enter the amount you wish to deposit, and you will be redirected to the GCash payment screen. Confirm the transaction using your GCash MPIN. Deposits via GCash are credited to your milyon wallet instantly — usually within seconds of confirmation.

The minimum deposit on milyon is ₱100 for GCash and PayMaya transactions. Bank transfer deposits via BDO, BPI, and Metrobank have a minimum of ₱200 due to bank processing requirements. 7-Eleven over-the-counter deposits follow the same ₱100 minimum. There is no maximum deposit cap, though individual payment providers may impose their own transaction limits.

GCash withdrawals on milyon are typically processed within five to thirty minutes after the request is approved. Processing speed depends on whether your account KYC is already verified and whether the withdrawal triggers any routine security review. Players who have completed full KYC generally experience the fastest withdrawal times. Bank transfers to BDO, BPI, or Metrobank may take up to one business day.

milyon does not charge fees on standard player withdrawals. However, some payment providers — particularly banks — may apply their own transfer charges, which are outside milyon's control. GCash and PayMaya withdrawals are generally fee-free on milyon's end. Check your payment provider's current terms for any fees they may apply on inbound transfers to your wallet or account.

milyon may place a withdrawal on hold if your account KYC verification is incomplete, if the withdrawal amount triggers a routine security review, or if there is an active bonus with unmet wagering requirements attached to your balance. In most cases, completing your KYC documents or contacting live chat support resolves the hold quickly. milyon aims to release all verified withdrawals within 30 minutes.

Yes. milyon accepts deposits via BDO Online Banking, BPI Online Banking, and Metrobank. Select your bank in the Deposit section, note the milyon account details displayed, and complete the transfer through your bank's app or online banking portal. BDO and BPI deposits typically reflect in your milyon wallet within one to three banking hours, depending on your bank's processing schedule.

milyon offers hundreds of slot titles from top-tier providers including JILI Games, Pragmatic Play, PG Soft, Habanero, and Spadegaming. Filipino players will find popular JILI titles like Fortune Gems, Boxing King, and Super Ace, alongside Pragmatic Play megaways titles and PG Soft's visually rich releases. New games are added regularly. Browse the full catalog in the Slot section of the milyon platform.

Yes. milyon's live casino section includes tables hosted by Filipino-speaking dealers, available around the clock. Games include Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, and Sic Bo — streamed in HD from professional studios. The familiar language and local hosting style make milyon's live casino feel closer to home for players across the Philippines.

Yes. milyon's platform is fully optimized for mobile browsers on both Android and iOS devices. No app download is required — simply open milyon.biz in your phone's browser and log in to access the full game library, including slots, live casino, sports betting, bingo, and fishing games. The mobile interface adapts automatically to your screen size for a smooth playing experience.

milyon offers sabong (cockfighting) betting as part of its game catalog, serving Filipino players who enjoy this traditional sport. Live sabong streams and pre-match odds are available through milyon's platform. Sabong betting is subject to the same account verification and responsible gaming rules as all other games on milyon. Players must be 21 or older to participate.

milyon's sportsbook covers a wide range of local and international sports. Filipino favorites include PBA basketball, UAAP games, international NBA, boxing (including Filipino world champions), UFC, football (Premier League, La Liga, Champions League), volleyball, and more. Live in-play betting is available for major events. milyon updates its sports markets daily to cover the most relevant fixtures for Filipino bettors.

milyon offers a welcome bonus package for newly registered players that typically includes a deposit match bonus and free spins on selected slot titles. The exact bonus amount and terms are published on the milyon promotions page and are subject to change. To qualify, you must be a new player who has completed KYC verification and made your first qualifying deposit within the offer validity period.

Wagering requirements specify how many times you must wager your bonus amount before the resulting winnings can be withdrawn as cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total wagers before cashing out. Each milyon promotion lists its specific wagering multiplier, eligible games, and expiry period clearly in the offer terms.

The validity period for meeting wagering requirements varies by promotion — most milyon bonuses allow 7 to 30 days from the date the bonus is credited. If wagering requirements are not completed within the stated period, the bonus and any associated winnings are automatically forfeited. Always check the specific terms of each milyon promotion when you claim it.

Yes. milyon rewards regular players through a tiered loyalty program. As you accumulate points through wagering activity, you progress through tiers that unlock benefits such as higher withdrawal limits, dedicated account managers, exclusive bonus offers, faster KYC processing, and invitations to special promotions. VIP players also receive personalized service from milyon's premium support team.

No — bonus funds on milyon cannot be withdrawn as cash until the applicable wagering requirements have been met in full. Before the requirements are met, your wallet will show your player (real money) balance separately from your bonus balance. Once wagering is complete, the bonus balance converts to withdrawable cash. Real-money deposits are always withdrawable at any time, subject to KYC verification.

milyon operates under applicable regulatory frameworks governing online gaming in the Philippines. PAGCOR (Philippine Amusement and Gaming Corporation) is the national regulatory authority responsible for licensing and overseeing online gambling operators serving Filipino players. milyon complies with PAGCOR's requirements on player protection, responsible gaming, KYC/AML obligations, and fair play standards.

Log in to your milyon account and navigate to Account Settings, then select Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active — a deliberate safeguard to prevent impulsive decisions during a gaming session.

You can request self-exclusion through Account Settings → Responsible Gaming → Self-Exclusion, or by contacting milyon's 24/7 live chat support directly. Choose a period: 24 hours, 7 days, 30 days, 90 days, 6 months, 1 year, or permanent. Once active, your account is locked and all marketing communications are suspended. Permanent exclusions cannot be reversed. Attempting to open a new account while excluded violates milyon's Terms and Conditions.

If you feel that gambling is becoming a problem, milyon encourages you to use the self-exclusion or deposit limit tools in your account settings right away. You can also contact milyon's responsible gaming support team via 24/7 live chat for confidential assistance. For professional help in the Philippines, the National Center for Mental Health crisis line is available at 1553, toll-free, around the clock.

Yes. All games available on milyon are supplied by licensed third-party game studios — including JILI, Pragmatic Play, PG Soft, and Evolution Gaming — that use independently audited Random Number Generator (RNG) technology. Game outcomes are genuinely random and cannot be manipulated by milyon or any other party. RTP (Return to Player) percentages for each game are published by the respective game providers.

milyon uses 256-bit SSL encryption on all data transmitted between your device and milyon's servers. Sensitive data — including KYC documents and financial details — is encrypted at rest and stored on secured servers with strict role-based access controls. milyon processes personal data in accordance with the Philippine Data Privacy Act of 2012 and does not sell your information to third parties. For full details, see our Privacy Policy.